Career History

Logica / CMG / Admiral

1990 to 2009

Training and Business Change Consultant, Target 2 and SEPA Implementation

Barclays Bank plc

(2007 to 2009)

• Designed and delivered initial training for the Target2 use of the FundTech payments scheduler package for UK, Spanish and Italian operations users and subsequent training for SEPA Credit Transfers

• Provided the needed direction in undertaking and completing User Acceptance Testing for Global Payments Operations area, including design, scripting and execution

• Re-engineered missing technical support documentation and user procedures for payment schemes and faster payments

• Enhanced the role to cover analysis, design, test and implementation of business as usual operational changes, including introducing a change management procedure

Business Change Consultant, Programme Review

British Telecommunications


• Responsible for conducting a programme review that introduced a common cross-platform network monitoring system for all types of networks provided by the organisation

• Responsible for interviewing users, sponsors and suppliers, both internal and third party, followed by an examination of key programme controls, to establish the underlying causes of failures to deliver the system

• Produced a report indicating the problem areas and recommendations for bringing the programme under control to meet the goals and expectations of the sponsor and network support areas

Business Change Consultant, Change Delivery Process Improvement

Barclays Bank plc

(2005 to 2007)

• Implemented process change to meet CMMI and PRINCE 2 requirements for a Change Delivery Programme function within the Operations area, including time reductions for producing MI

• Responsible for managing and performing Quality Assurance on projects for internal and external governance, including Sarbanes-Oxley legislation

• Performed analysis, design and implementation of processes for Operations Development, based on DSDM and project management best practice

• Developed and delivered training on the bank’s lifecycle model and processes for existing staff and new starters

• Set up and maintained the on-line process library using SharePoint
Project Manager, Cheque Fraud, Barclays Bank plc (2005)

• Introduced rigour and disciplines to meet original timescales in taking over responsibility for the implementation of a cheque fraud prevention package

• Performed detailed operational design, integration and testing for three different types of user using different platforms and security levels

• Managed the two major suppliers on a day-to-day basis

Business Process Consultant, Service Management Process Improvement


(2004 to 2005)

• Implemented process change to meet ITIL and BS15000 requirements

• Analysed, designed and implemented processes for both Operations and Systems Development, based on best practice in a PRINCE 2 based environment

• Introduced a Risk Analysis process which was adopted by the company’s external auditors

• Designed and delivered formal and ad-hoc training on improved processes to all levels of staff

Programme Office Manager, End to End Voucher Processing

Barclays Bank plc

(2001 to 2004)

• Provided support to the Programme Manager and Project Managers, for activities including risk and issue monitoring, planning and inter-project dependencies, resources and budgets, change control and progress reporting. Introduced regular tracking of actual spend against budget

• Implemented Document Control and Change Control practices

• Deputised for the Programme Manager at Partnership and Supplier Meetings; and prepared presentations for governance bodies

Deputy HR Relationship Manager

Royal Bank of Scotland


• Day to day liaison and communications with the HR and Internal Communications Departments on behalf of the Group Technology Department

• Prepared business cases for potential projects; estimated IT Development, Operational Support and external Consultant requirements; and consolidated financial statements to support the annual budgetary review

Corporate Assurance Manager

Admiral plc

(1997 to 2001)

• Managed the Quality Assurance Group including liaison with seven company Quality Assurance Managers

• Performed, monitored and analysed quality audits on projects and operational departments to maintain the overall company's certification to ISO 9001 with TickIT

• Company Representative and Chair of the Quality Group at Intellect (formally CSSA)

Project Management Office Consultant

Admiral plc

(1997 to 2000)

• Comprehensive experience in the development, implementation and management of project and programme offices in IT departments for Royal Bank of Scotland, NatWest and Barclaycard

Quality Management Systems Consultant

Admiral plc

(1990 to 1997)

• Widespread experience in the development and implementation of QMSs, complying with the requirements of BS EN ISO 9001 often within the IT environment (TickIT)

• Performed assessments on behalf of an accredited Certification Body, including Lead Assessor role

• Quality Assurance Manager for Admiral Computing Ltd (1991 to 1992)

Provident Financial Group plc

1972 to 1990

Technical Director

Mentor Interactive Training

(1984 to 1990)

• One of the first developers and implementers of Computer Based Training in the UK

• Developed and implemented simulation training for command systems for the Royal Navy

• Consultant for both tertiary education, commercial and European Community based projects

Technical Manager

Provident Management Services

(1972 to 1987)

• Produced emulation routines to handle special keyboards for command systems for imbedding in CBT for the Royal Navy, simulating a sensor and weapons control console

• Managed the development and implementation of the first PC-based application for the Group on time

• Delivery of one of the UK’s leading CBT authoring systems used by several blue-chip organisations

International Computers Limited

(1969 to 1972)

Customer Support

• Developed the first bespoke on-line data-capture systems for a major finance house.


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